Shipping policy
ORDER PROCESSING: Please allow 6 Hours to process your order. Expect an email within 12 hours to let you know your order is on the way!
STORE PICKUP - Unit 22, Incubation Hub, 8 Incubation Drive, Fourways : Orders can be picked up daily, from 10h00. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 60 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 09h00 during store hours [9h00 to 17h00] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING Orders are generally shipped within 12 hours using Local Courier Service. Flat rate shipping fee of R100.00 applies to orders shipping to locations outside the 60km radius.
We do not ship outside of South Africa at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer R100.00 flat rate shipping to all areas greater than 60KM from our store up to 5KG.
For simple flat rate shipping: We offer R200.00 flat rate shipping to all areas greater than 150KM from our store up to 10KG.
REFUNDS,RETURNS AND EXCHANGES : We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at shop@zarworld.online with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at daren@zarworld.online.